Is your organization going through a transformation? It could be a digital transformation, business merger, strategic transformation, operational restructure, change in operational model. If so I need to ask you three important questions: Does your transformation plan start with cultural … Continue reading We need to EVOLVE to a PERMANENT Organizational TRANSFORMATION Model
Short video explaining what is Customer Experience CX Architecture… Please let me know what you think about it. Continue reading What is CX Architecture?
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can use work “Grooming” methods to achieve more accurate effort estimates and better team capacity planning. WHAT is Grooming? Grooming is a simple process … Continue reading Agile 4 ALL: Use GROOMING for more accurate EFFORT and CAPACITY planning
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can write requirements as stories to achieve higher business value. WHAT is a User Story? A user story is a requirement written from a … Continue reading Agile 4 ALL: Write REQUIREMENTS as user STORIES to achieve higher BUSINESS VALUE
All teams can take advantage of Agile principles and practices to reap benefits. Even non-Agile teams can be more cross-functional to reduce number of hand-offs and deliver faster. WHAT is a Cross-Functional Team? Traditional organizations commonly divide by functions required … Continue reading Agile 4 ALL: Deliver FASTER with CROSS-FUNCTIONAL Teams
Digital Transformation requires a different approach to generating ideas. Typical Approach: Idea Validation / Execution Here are the steps commonly used by corporations: Brainstorm (either as a group or an individual) Short discussion of the idea Subjecting the idea to … Continue reading Digital TRANSFORMATION Toolkit: IDEATION over Idea Execution