Short video explaining what is Customer Experience CX Architecture… Please let me know what you think about it. Continue reading What is CX Architecture?
Digital Transformation requires a different approach to generating ideas. Typical Approach: Idea Validation / Execution Here are the steps commonly used by corporations: Brainstorm (either as a group or an individual) Short discussion of the idea Subjecting the idea to … Continue reading Digital TRANSFORMATION Toolkit: IDEATION over Idea Execution
There is no excerpt because this is a protected post. Continue reading Protected: Key advantages and disadvantages NONPROFITS need to consider as part of their Digital and Customer TRANSFORMATION
Whether you review Gartner’s 2016 Financial Services Innovation Survey, read FastCompany’s articles on this topic, or recently run into the Capgemini’s report (global leader in consulting)… Culture Change keeps showing up as the largest obstacle to Digital Transformation. Why is that? Here … Continue reading Culture Change is the biggest Obstacle and the biggest Opportunity in Digital Transformation
Here is the problem… Overall donations in Canada are on the decline. In fact, last year they reached the lowest point in last 10 years (source: Fraser Institute 2016 based on CRA tax data). And the situation is expected to … Continue reading Powerful yet often unexplored approach for Nonprofit Digital Transformation COALITION
Every organization will have to go through Digital Transformation of some kind. It’s no different with nonprofits. But there are a few key differences for nonprofits vs private companies. Let’s explore the ADVANTAGES nonprofits can and should really exploit when … Continue reading 3 Advantages and 3 Disadvantages NONPROFITS have when going through Digital Transformation