There is no excerpt because this is a protected post. Continue reading Protected: HEARTBEAT a simple and fast TRANSFORMATION approach for smaller NONPROFITS
HEARTBEAT is the smallest natural cadence of our human life. There are others (sunsets, seasons, years) yet heartbeat represents something profound. It’s an expression of the very act of living. It reduces the clutter of our noisy existence to what … Continue reading HEARTBEAT a simple and fast TRANSFORMATION approach for small NONPROFITS
Short video explaining what is Customer Experience CX Architecture… Please let me know what you think about it. Continue reading What is CX Architecture?
Digital Transformation requires a different approach to generating ideas. Typical Approach: Idea Validation / Execution Here are the steps commonly used by corporations: Brainstorm (either as a group or an individual) Short discussion of the idea Subjecting the idea to … Continue reading Digital TRANSFORMATION Toolkit: IDEATION over Idea Execution
There is no excerpt because this is a protected post. Continue reading Protected: Key advantages and disadvantages NONPROFITS need to consider as part of their Digital and Customer TRANSFORMATION
Whether you review Gartner’s 2016 Financial Services Innovation Survey, read FastCompany’s articles on this topic, or recently run into the Capgemini’s report (global leader in consulting)… Culture Change … Continue reading Culture Change is the biggest Obstacle and the biggest Opportunity in Digital Transformation